Overview
Thanks to issue management, Hiboo becomes your dashboard for managing unforeseen events in the field. Now, every employee can report an issue in a matter of seconds from their phone or computer, and all reports are then centralised for fast, reliable monitoring.
The Incidents feature breaks down the silos between operations and maintenance, so you can take action more quickly.
Basic
Note: only organisations that have subscribed to the ‘Maintenance’ module can access ‘Issues’.
Reporting an issue
There are several places to report an issue:
The issue table
The ‘issues’ tab on the machine's profile page
The machine's public page (without even having to log in)
Tracking and managing incidents
This feature is designed to make it easier for you to track and manage issues reported by the field.
Overview - in the issue table, you can see all the issue reported to your fleet, and sort them according to your needs.
Issue details - by clicking on an issue, you can access its details, enabling you to track its progress, from reporting to resolution.
Comments - issues can be commented on to facilitate collaboration.
Assignment - issues can be assigned to a team member. This member will be notified in the application and by e-mail. However, all members of the workspace will have access to the issue.
View a machine's incident history
Whereas the overview allows you to monitor activity, the ‘Incidents’ tab on the machine's profile page allows you to view the history of incidents on the machine, whether or not they have been dealt with. This can help you refine a diagnosis, for example.
FAQ
Do I necessarily have to assign an incident to someone?
Do I necessarily have to assign an incident to someone?
Non, l'assignation est optionnelle. La seule conséquence est que personne ne recevra de notification. Par contre, l'incident sera bien visible dans la liste des incidents par tous les utilisateurs de l'espace de travail.